Shipping Policy

At RevWorkz, we ship all online orders across South Africa via The Courier Guy. Below you'll find everything you need to know about how your order gets from our workshop in Randburg to your doorstep.

Shipping Service Options

In general, you can expect a delivery to take up to 5 business days.

We offer the following delivery options through The Courier Guy:

Overnight Courier

• Delivery time: Next business day by 11:00 to major centres; 1–2 business days to all other areas (excluding outlying areas)
• Collection cut-off: Orders placed before 14:30 will be collected the same day. Parcels must be ready by 15:00.
• Best for: Small to medium parcels not exceeding 2 kg (actual or volumetric mass)

Economy (Road Freight)

• Delivery time: 2–4 business days depending on destination
• Collection cut-off: Orders placed before 14:30 will be collected the same day. Parcels must be ready by 15:00.
• Best for: Larger or heavier items exceeding 3 kg, or orders that are not time-sensitive

Same-Day Express

• Delivery time: Same-day delivery within 90 minutes of touchdown in major centres, or 90 minutes after collection in local areas
• Collection: Lodged on the first available flight
• Best for: Extremely urgent orders — please note this is the most expensive option and requires a custom quote
• Availability: Arranged on request only; flight-dependent for major centres

Note: Delivery timeframes do not include the day of collection. The countdown begins the next business day.

Shipping Rates

Shipping costs are calculated based on the following factors:

• Service level selected (Overnight, Economy, or Same-Day Express)
• Parcel weight (actual or volumetric mass — whichever is greater)
• Parcel dimensions
• Delivery destination

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

Order Processing

• All orders placed and paid for before 14:30 (Mon–Fri) will be dispatched the same business day.
• Orders placed after 14:30 or on weekends/public holidays will be processed and dispatched on the next business day.
• Once your order has been dispatched, you will receive a tracking number via email.

Delivery Areas

We deliver nationwide across South Africa. Delivery times may vary depending on your location:

• Major centres (Johannesburg, Pretoria, Cape Town, Durban, etc.): Faster delivery times as per the service selected
• Regional and outlying areas: Additional transit time may apply — please allow an extra 1–2 business days

Tracking Your Order

Once your order has been dispatched, you will receive a waybill/tracking number via email. You can track your parcel directly through The Courier Guy's website or online portal.

Packaging

All orders are packaged with care to ensure they arrive in the best possible condition. Automotive parts, accessories, and performance upgrades are securely wrapped and boxed to withstand the normal rigours of road transportation.

Important: If you receive a package that appears damaged or tampered with, please note this with the courier at the time of delivery and contact us immediately.

Large or Oversized Items

Some items (e.g., suspension kits, bumpers, exhaust systems, custom builds) may exceed standard courier size or weight limits. For these items:

• We will contact you with a custom shipping quote before dispatch.
• Delivery may take longer depending on the logistics required.
• Additional freight charges may apply for items exceeding standard dimensions or the 50 kg weight limit.

Delivery Issues

Failed Delivery Attempts

If the courier is unable to deliver your parcel (e.g., no one available to receive it, incorrect address, or access issues), The Courier Guy will attempt to contact you to arrange an alternative delivery. Additional delivery attempts may incur a surcharge, which will be for your account.

Incorrect Delivery Address

Please ensure your delivery address is correct at the time of checkout. RevWorkz cannot be held responsible for delays or lost parcels due to incorrect address information provided by the customer. Additional charges for re-routing or re-delivery will be for your account.

Shipping Restrictions

• We currently only ship within South Africa.
• Deliveries are made on business days only (Monday to Friday), excluding public holidays.
• Saturday delivery is available on request and must be clearly marked on the waybill — additional charges apply.
• Hazardous goods, flammable liquids, and gases are subject to special shipping regulations and may require alternative courier arrangements.

In-Store Collection

Prefer to pick up your order? You can collect from our Randburg location. Simply select the "Collect in Store" option at checkout and we'll notify you when your order is ready for collection.

Shipping Liability

While we take every precaution to ensure your order arrives safely, once a parcel leaves our premises, it is in the care of The Courier Guy. For high-value orders, we recommend using the insured shipping options available. If your parcel is lost or damaged in transit, please contact us immediately and we will assist in liaising with the courier to resolve the matter.

Need Help?

For any shipping-related queries, tracking assistance, or delivery issues, please contact us:

RevWorkz
Email: salmaan@revworkz.co.za / safwaan@revworkz.co.za
Phone: 063 706 1712 / 082 418 0661 / 079 516 8025