Cancellation Policy

At RevWorkz, we understand that plans change. Below you'll find our policy on cancelling orders, appointments, and services.

Online Product Orders

Before Dispatch

If you wish to cancel an online product order, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund.

To meet The Courier Guy's collection cut-off, orders are typically dispatched by 15:00 on the same business day. We therefore recommend contacting us before 14:30 on the day of purchase to ensure we can intercept your order before it ships.

After Dispatch

If your order has already been dispatched, it cannot be cancelled. You will need to follow our Refund and Returns Policy — return the item to us at your own cost, and a refund (minus original shipping charges) will be processed once the item is received and inspected in its original, unused condition.

Custom Builds & Special-Order Items

Due to the bespoke nature of custom builds and special-order items (including performance upgrades, custom suspension setups, and items sourced specifically for your vehicle):

• Cancellations made within 24 hours of placing the order will receive a full refund, provided no parts have been ordered or work has commenced.
• Cancellations made after 24 hours may be subject to a cancellation fee of up to 50% of the order value, as these items are often procured specifically for your request and may not be returnable to our suppliers.
• Once work has commenced on a custom build or special order, cancellations will not be accepted and no refund will be issued.

We will always inform you before placing special orders and advise you of any non-cancellable items at the time of purchase.

Service & Fitment Bookings

Cancelling or Rescheduling an Appointment

• Appointments must be cancelled or rescheduled at least 6 hours before the scheduled time.

Work Already in Progress

If you choose to cancel a service or fitment after work has already begun:

• You will be charged for all labour and parts used up to the point of cancellation.
• Parts that have been fitted or opened cannot be returned and will be charged in full.
• A fair and transparent breakdown of costs will be provided to you before any final charges are applied.

Workshop & Masterclass Bookings

• Cancellations made 48 hours or more before the event will receive a full refund.
• Cancellations made less than 48 hours before the event will receive a 50% refund.
• No-shows on the day of the event will not be eligible for a refund.
• You may transfer your booking to another person at no additional charge — please notify us in advance.

Gift Cards

Gift cards cannot be cancelled, refunded, or exchanged for cash once purchased.

Sale Items

Orders for sale or discounted items that have not yet been dispatched may be cancelled. Once dispatched, sale items follow the same process as standard orders — they cannot be cancelled but may be returned in accordance with our Refund and Returns Policy (note: sale items are not eligible for refunds, only exchanges for the same item if defective or damaged).

How to Cancel

To cancel an order, booking, or appointment, please contact us using one of the following methods:

• Email: salmaan@revworkz.co.za or safwaan@revworkz.co.za
• Phone: 063 706 1712 / 082 418 0661 / 079 516 8025

Please include your order number or booking reference in all cancellation requests to help us process your request as quickly as possible.

Refund Processing for Cancellations

Approved refunds for cancelled orders will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.

Need Help?

If you have any questions about our cancellation policy or need assistance with a cancellation, please don't hesitate to reach out:

RevWorkz
Email: salmaan@revworkz.co.za / safwaan@revworkz.co.za
Phone: 063 706 1712 / 082 418 0661 / 079 516 8025